Cancelation Policy

For Cash on Delivery (COD) Orders

After placing your COD order, you will receive a mandatory confirmation call to verify the details.

  • You can cancel your order during this call.

  • Failure to answer the call will result in automatic cancellation of the order.

  • If you miss our call, you must email us at support@urbanjest.com or WhatsApp us at  to confirm order within 24 hours of order placement.

For Prepaid Orders

  • You have a 24-hour window from the time of order placement to request cancellation.

  • To cancel, please email or WhatsApp us at .

  • After this 24-hour period, cancellations cannot be accepted.